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Roadmappy
Support

Turn Intercom conversations into one ranked list of requests

Roadmappy reads your Intercom conversations, keeps the real customer problems and groups the same request across thousands of chats, so you see what comes up most.

Connect Intercom
Live · included in Intelligence+
Intercom
Roadmappy
What it reads

What Roadmappy reads from Intercom

  • Conversations and their subject
  • Every reply in the thread, from customers, teammates and bots
  • Internal notes
  • Conversation ratings
  • Who wrote each message
What you get
No tagging by handYour support team doesn’t tag anything. Each problem is extracted and grouped automatically, in any language.
Bots and greetings ignoredBot loops, auto-replies and canned answers are filtered out before anything is counted.
See what’s risingEach feedback item shows how many people and companies raised it, and whether it is new, rising, steady or falling.
See Feedback
Examples

From a Intercom record to an insight

Two records as they appear in the tool, and what Roadmappy takes from each. The original stays one click away.
Intercom
In Intercom

Chat from a bakery owner: “Hi, can my staff see their hours for the month somewhere? They keep messaging me to check before payday.”

What Roadmappy takes from itMissing capability: monthly hours overview for workers
Intercom
In Intercom

Chat from a hotel front-office manager: “The app logged me out again while I was building the rota and I lost my changes. Third time this week.”

What Roadmappy takes from itBug: managers get logged out and lose unsaved rota changes
Setup

Set up Intercom in minutes

  1. 01Open Settings → Integrations and choose Intercom.
  2. 02Click Connect to Intercom and sign in.
  3. 03Authorise read-only access to your workspace.
  4. 04The last three months of conversations load in the background.
PlanIntelligence+Intercom is included in Intelligence+. Pricing is flat per workspace, with unlimited users and no per-seat fees.Compare plans
Security
  • Built in Switzerland, hosted in the EU
  • Your data is processed in line with GDPR
  • Pause or remove the connection in Settings at any time
FAQ

Questions, answered.

Does Roadmappy reply to customers in Intercom?

No. Roadmappy only reads. It never replies, writes notes or changes anything in your Intercom workspace.

How much history does Roadmappy read?

The last three months of conversations when you connect. After that, new and updated conversations are read every day.

Does everyone need an Intercom seat?

No. An admin connects Intercom once for the workspace, and everyone in Roadmappy works from the same feedback.

Can I pause the sync or remove the data?

Yes. Switch the integration off to pause reading and keep everything already there. A workspace admin can also delete the integration together with every record Roadmappy holds from it.

More integrations

Works well alongside

Let your customers drive the roadmap.

Connect a tool or two and your first prioritised feedback is ready the same day. Free to start, unlimited users on every plan.
Try Roadmappy free
Free to start · Unlimited users on every plan · No credit card