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Roadmappy
Support

See the product problems behind your Zendesk tickets

Roadmappy reads your Zendesk tickets and every comment on them and lets you ask questions across all of it, with a link back to the ticket.

Connect Zendesk
Live · included in Intelligence+
Zendesk
Roadmappy
What it reads

What Roadmappy reads from Zendesk

  • Ticket subject, status and priority
  • Every comment, including agent replies
  • Internal notes
  • The requester and their organisation
What you get
No manual taggingEvery ticket and reply is read daily, so you can ask how often clock-in problems or payslip questions come up without your agents tagging anything.
Answers that cite the ticketAsk Chat what changed in support this month and click through to the tickets behind each point.
A support top 10 in your inboxSchedule a report that sums up the biggest issues from Zendesk and your other sources every Monday.
See Chat
Examples

From a Zendesk record to an insight

Two records as they appear in the tool, and what Roadmappy takes from each. The original stays one click away.
Zendesk
In Zendesk

Ticket from a store manager, priority high: “Two of my staff clocked in this morning but the app shows them as absent. I had to call them to check.”

What Roadmappy takes from itCited in Chat answers about time tracking
Zendesk
In Zendesk

Ticket from a clinic’s admin team: “Is there a way to export approved overtime per month? Our payroll provider needs a file and we copy it by hand.”

What Roadmappy takes from itShows up in the support report on payroll exports
Setup

Set up Zendesk in minutes

  1. 01Open Settings → Integrations and choose Zendesk.
  2. 02Enter your Zendesk subdomain, for example mycompany.
  3. 03Sign in to Zendesk and authorise read access.
  4. 04The last 90 days of tickets load in the background.
PlanIntelligence+Zendesk is included in Intelligence+. Pricing is flat per workspace, with unlimited users and no per-seat fees.Compare plans
Security
  • Built in Switzerland, hosted in the EU
  • Your data is processed in line with GDPR
  • Pause or remove the connection in Settings at any time
FAQ

Questions, answered.

Does Roadmappy change tickets in Zendesk?

No. Roadmappy asks Zendesk for read access only. It never replies, edits or closes tickets.

How much history does Roadmappy read?

The last 90 days of tickets when you connect. After that, new and updated tickets are read every day.

We use our own support domain. Does that work?

Connect with your core subdomain ending in .zendesk.com. Host-mapped domains such as support.yourcompany.com can’t be used to connect.

Can I pause the sync or remove the data?

Yes. Switch the integration off to pause reading and keep everything already there. A workspace admin can also delete the integration together with every record Roadmappy holds from it.

More integrations

Works well alongside

Let your customers drive the roadmap.

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