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Roadmappy
Calls & meetings

Send a notetaker to every Zoom customer call

Roadmappy’s notetaker joins your Zoom calls, records and transcribes them, and adds the customer problems it hears to your ranked feedback.

Connect Zoom
Live · included in Intelligence
Zoom
Roadmappy
What it reads

What Roadmappy reads from Zoom

  • Audio and video of the calls the notetaker joins
  • Who said what, in a speaker-labelled transcript
  • Meeting title and time from your calendar
  • Zoom links you paste in for one-off calls
What you get
Notes you don’t have to writeEach call gets a summary, key learnings, chapters and action items, all searchable in your meeting library.
Calls feed the ranked listA request a customer makes on a call lands in Feedback next to the same request from tickets and reviews.
Any languageCustomers can speak their own language. Signals from the call are grouped with the same request in other languages.
See Meeting recorder
Examples

From a Zoom record to an insight

Two records as they appear in the tool, and what Roadmappy takes from each. The original stays one click away.
Zoom
In Zoom

Customer call, 32 minutes, at 14:05: “Our managers do the rota on Sunday evening. If someone calls in sick on Monday there’s no quick way to see who’s free.”

What Roadmappy takes from itMissing capability: see who is free when someone calls in sick
Zoom
In Zoom

Onboarding call, at 08:40: “We expected the shift templates to keep the break times. We had to add every break again.”

What Roadmappy takes from itUX friction: shift templates don’t keep break times
Setup

Set up Zoom in minutes

  1. 01Connect Google Calendar or Outlook under Settings → Calendars.
  2. 02Connect your own Zoom account so the notetaker can join.
  3. 03Choose what to record: all, external only, internal only or none.
  4. 04Notes are ready a few minutes after each call.
PlanIntelligenceZoom is included in Intelligence. Pricing is flat per workspace, with unlimited users and no per-seat fees.Compare plans
Security
  • Built in Switzerland, hosted in the EU
  • Your data is processed in line with GDPR
  • Pause or remove the connection in Settings at any time
FAQ

Questions, answered.

Why do I need to connect my Zoom account?

Zoom requires each user to sign in before a notetaker can join their meetings. You connect once, and it covers your own meetings only.

Does Roadmappy read my Zoom cloud recordings?

No. The Zoom connection is only used so the notetaker can join. Roadmappy doesn’t access your Zoom recordings, contacts or calendar.

Do participants know the call is recorded?

Yes. The notetaker joins as a visible participant with the name you choose. Let attendees know you are recording, in line with local law.

Can I upload a recording I already have?

Yes. Upload a video or audio file, such as MP4, MOV, MP3 or M4A, and it is transcribed and analysed like a live call.

More integrations

Works well alongside

Let your customers drive the roadmap.

Connect a tool or two and your first prioritised feedback is ready the same day. Free to start, unlimited users on every plan.
Try Roadmappy free
Free to start · Unlimited users on every plan · No credit card