Turn ticket volume into fixes
Your team hears every problem first. Roadmappy reads every ticket, groups the ones about the same problem and shows product exactly what is driving the volume.
Most of the spike comes from one new problem: workers can’t see why a shift was cancelled.
- 1“Workers can’t see why a shift was cancelled” is new since Sep 29 and drove a 23% rise in support volume.
- 258 signals so far, from Intercom chats, Aircall calls and Google Play reviews.
- 3Alpine Hotels and Seeblick Gastro each raised it more than once.
From answering the same ticket to getting it fixed
From the ticket queue to the product backlog
- 01
Connect your help desk
Add Intercom, Aircall and your app reviews. New conversations are read as they arrive. Zendesk tickets are available in Chat and Reports.
- 02
See the problems, not the tickets
Auto-replies and internal notes are filtered out. Each real problem becomes a signal, grouped with others like it.
- 03
Catch spikes early
Feedback shows which problems are new or rising, so you know what is behind a busy week.
- 04
Send product the evidence
Schedule a support top ten for Monday, with links to the exact conversations behind each item.
The parts of Roadmappy this team uses most
Questions this team asks every week
- What were the top ten problems in tickets this week?
- What is behind the rise in tickets since Sep 29?
- Which problems come up most in Google Play reviews?
- Which customers have raised payslip problems more than once?
- Which problems are falling since the last release?
“I like how easy the system is to use. Once it’s connected to the right source, it gives me all the information I need quickly and efficiently.”
“The system is easy to use and provides information quickly and efficiently after connecting to the right sources.”
Questions, answered.
Which help desks does Roadmappy read?
Intercom conversations plus Aircall calls and transcripts, which become signals. Zendesk tickets are read too and used in Chat and Reports. App Store and Google Play reviews and chosen Slack channels can be added too.
Does my team need to change how it works?
No. Agents keep answering tickets in the tools they use today. Roadmappy reads the conversations after the fact, with no tagging required.
What happens with auto-replies and internal notes?
They are filtered out before anything is counted, along with newsletters and bot loops. Only real customer problems become signals.
Can I trust the quotes Roadmappy shows?
Yes. A quote is only kept if it appears word for word in the source, and every one links back to the original conversation.