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Roadmappy
Calls & meetings

Hear what customers ask for on every Aircall call

Roadmappy reads the transcripts of your Aircall calls and keeps each customer problem in the exact words the caller used.

Connect Aircall
Live · included in Intelligence+
Aircall
Roadmappy
What it reads

What Roadmappy reads from Aircall

  • Call transcripts
  • Inbound or outbound, and call duration
  • The agent who took the call
  • The caller’s country
What you get
Calls count like ticketsA request made on the phone lands in the same feedback item as the same request from chat, CRM or reviews.
The caller’s own wordsQuotes are checked word for word against the transcript, with a link back to the call.
Any languageCalls in German, French or English are grouped together. You see the original quote and a translation.
See AI signal engine
Examples

From a Aircall record to an insight

Two records as they appear in the tool, and what Roadmappy takes from each. The original stays one click away.
Aircall
In Aircall

Inbound call, 6 minutes: “Our seasonal staff start on Monday and I can’t add twenty people at once. I’m typing them in one by one.”

What Roadmappy takes from itMissing capability: add many workers at once
Aircall
In Aircall

Outbound call, 4 minutes: “The reminder for tomorrow’s shift arrives after the shift has started. My kitchen staff missed it twice.”

What Roadmappy takes from itBug: shift reminders arrive too late
Setup

Set up Aircall in minutes

  1. 01In Aircall, open Integrations & API, then API Keys.
  2. 02Generate an API key and copy the API ID and API token.
  3. 03In Roadmappy, open Settings → Integrations, choose Aircall and paste both.
  4. 04The last three months of calls load in the background.
PlanIntelligence+Aircall is included in Intelligence+. Pricing is flat per workspace, with unlimited users and no per-seat fees.Compare plans
Security
  • Built in Switzerland, hosted in the EU
  • Your data is processed in line with GDPR
  • Pause or remove the connection in Settings at any time
FAQ

Questions, answered.

Do calls need a transcript in Aircall?

Yes. Roadmappy reads the transcripts Aircall produces. Calls without a transcript are skipped.

Does Roadmappy record our phone calls?

No. It reads the transcripts already in Aircall. Roadmappy’s own notetaker is for video calls on Zoom, Google Meet and Microsoft Teams.

How much history does Roadmappy read?

The last three months of calls when you connect. After that, new calls are read every day.

Can I pause the sync or remove the data?

Yes. Switch the integration off to pause reading and keep everything already there. A workspace admin can also delete the integration together with every record Roadmappy holds from it.

More integrations

Works well alongside

Let your customers drive the roadmap.

Connect a tool or two and your first prioritised feedback is ready the same day. Free to start, unlimited users on every plan.
Try Roadmappy free
Free to start · Unlimited users on every plan · No credit card